Privacy Policy

Effective Date: January 23, 2022
Last Updated: August 1, 2025

At Zexus Services Limited (“ZSL”, “we”, “our”, or “us”), your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website at www.zexusservices.com (the “Site”) or interact with us through our services.

This policy complies with Nigeria's Data Protection Act (NDPA) 2023, previously guided by the NDPR (2019), and incorporates key standards from the EU General Data Protection Regulation (GDPR) and other applicable international data protection frameworks.

1. Scope of Policy

This Privacy Policy applies to all personal data collected through:

Our website and contact forms
Email and telephone communications
Service delivery and onboarding documentation
Any other means through which we engage with users, clients, or business partners

By using our website or services, you consent to the terms of this Privacy Policy.

2. What Personal Data We Collect

We may collect and process the following categories of data:

a. Information You Voluntarily Provide

Full Name
Company/Organization Name
Phone Number
Email Address
Physical Address
Identity documents (where required for service onboarding)
Any other data submitted through contact forms, service requests, or consultation inquiries

b. Automatically Collected Information

Via cookies or other tracking technologies:

IP address
Browser and device information
Location data
Website usage patterns and navigation behavior
Referring site or source

c. Sensitive Personal Data

Only where explicitly required for a service and subject to strict safeguards, we may collect:

Financial information
Identification documents
Government-issued IDs (e.g., NIN, CAC documents, Tax IDs)

3. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Consent – where you have provided clear permission
Contractual necessity – to perform obligations in a contract or engagement
Legal obligation – to comply with applicable laws or regulations
Legitimate interest – for business efficiency, risk management, or service improvement
Vital interest – in rare cases to protect an individual’s life or well-being

4. Purpose of Data Collection

We collect and use personal data for the following purposes:

To respond to inquiries, provide services, or fulfill contract obligations
To onboard clients and verify identity where necessary
To maintain internal business records and client files
To comply with regulatory or legal obligations
To personalize and enhance your website experience
To conduct customer feedback surveys and service reviews
For direct marketing (with opt-in consent)

5. Data Sharing and Disclosure

We may share your data under the following conditions:

With trusted third-party service providers (e.g., web hosting, IT support, CRM) bound by confidentiality
With regulatory authorities, law enforcement, or courts where legally required
In connection with a merger, acquisition, or business restructuring (with due notice)
With your express consent, for referrals or service partnerships

We do not sell, rent, or trade your personal data.

6. International Data Transfers

If we transfer your data outside Nigeria, it will only be:

To jurisdictions with adequate data protection laws (as assessed by NDPC or international standards)
Under legally binding agreements such as Standard Contractual Clauses (SCCs) or Data Transfer Agreements (DTAs)
With your informed explicit consent where necessary

7. Data Retention Policy

We retain your personal data:

For as long as required to fulfill the purpose for which it was collected
For legal, tax, or regulatory record-keeping requirements
Up to a maximum of 7 years, unless a shorter or longer period is required by law

Once retention expires, data is securely deleted or anonymized.

8. Your Data Protection Rights

In line with the NDPA (Nigeria) and GDPR, you have the right to:

Access your personal data
Request correction of inaccurate or outdated data
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing of your data
Withdraw consent at any time (where applicable)
Lodge a complaint with the Nigeria Data Protection Commission (NDPC) or a relevant authority

To exercise any of these rights, email us at privacy@zexusservices.com

9. Data Security Measures

We implement robust administrative, technical, and physical safeguards, including:

SSL-encrypted website
Multi-factor authentication (where applicable)
Role-based access control and internal audits
Secure cloud infrastructure with backup protocols
Staff confidentiality agreements and periodic training

Despite our efforts, no data transmission over the internet is 100% secure, and we encourage you to take precautions when sharing sensitive data.

10. Use of Cookies

We use cookies and similar technologies to:

Enhance user experience and functionality
Analyze site traffic and user behavior
Track marketing performance
Enable third-party integrations (e.g., chat widgets, analytics)

You may manage or block cookies via your browser settings. By continuing to use our site, you consent to the use of cookies in accordance with this Policy.

11. Third-Party Sites

Our website may contain links to external websites. ZSL is not responsible for the content or privacy practices of such third-party sites. We encourage you to read their privacy policies separately.

12. Children’s Privacy

Our services are not intended for persons under 16 years of age. We do not knowingly collect data from minors. If we discover that a minor has provided personal information, we will delete it promptly.

13. Updates to This Policy

This Privacy Policy may be revised periodically. We will post updates on this page and notify you where significant changes affect your rights or how we use your data. The “Last Updated” date at the top reflects the latest revision.

14. Contact Us

For any inquiries or to exercise your data rights, contact:

Zexus Services Limited
📍 45, Orominike Street, D/Line, Port Harcourt, Rivers State
📧 privacy@zexusservices.com
📞 +2348166609528
🌐 www.zexusservices.com

15. Nigeria Data Protection Commission (NDPC) Contact

If you believe your data rights have been violated under the Nigeria Data Protection Act, you may lodge a complaint with:

Nigeria Data Protection Commission (NDPC)
📍 4th Floor, Bank of Industry Building,
Plot 256 Zone AO,
Off Herbert Macaulay Way,
Central Business District, Abuja, Nigeria
📧 info@ndpc.gov.ng
🌐 www.ndpc.gov.ng

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